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Enbridge Home Energy Conservation Program

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Enbridge Incentive:

$1,600 for achieving a minimum of 15% in energy savings***

  • $150 immediate discount on your first pre-energy audit
  • $350 covering the remaining cost of your energy audits (not including HST), after completing your 2 recommended upgrades and final post-energy audit
  • $1,100 towards the cost of your home energy upgrades – after your second energy audit proving you achieved a MINIMUM of 15% in energy savings***
  • A chance to qualify for additional electric incentives
  • You will receive a cheque for $1,450 or more ($350 + $1,100 + free electrical audit ($100 value) + your electric incentives)
Earn $1,600* in Enbridge incentives.

New Qualifying Upgrades Include:

Heating and Cooling Icon

Electric Heating and Cooling

  • $400 for installing an ENERGY STAR® Qualified Central Air Conditioning System (SEER 15 and EER 12.5)
  • $250 for installing a High-Efficiency Furnace equipped with an Electronically Commutated Motor (ECM)
  • $25 for installing an ENERGY STAR® Window Air Conditioner
Earn up to $650* in heating and cooling incentives.
Appliance Icon

Electric Appliance Upgrades

  • $75 for installing an ENERGY STAR® Refrigerator
  • $75 for installing an ENERGY STAR® Freezer
  • $30 for installing an ENERGY STAR® Dehumidifier
  • $75 for installing an ENERGY STAR® Clothes Washer
Earn up to $255* in appliance incentives
Air Source Heat Pump Icon

Air Source Heat Pumps (ASHP)
(in electrically heated homes)

CLICK FOR A FULL LIST OF PRODUCT SPECIFICATIONS
  •  $1,000 for installing a Ductless ASHP (Air Source Heat Pump) – Single Head, Electric Baseboard, No A/C
  • $1,000 for installing a Ductless ASHP (Air Source Heat Pump) – Single Head, Electric Baseboard, with A/C
  • $1,250 for installing a Ducted ASHP (Air Source Heat Pump), Central Furnace, No A/C
  • $1,250 for installing a Ducted ASHP (Air Source Heat Pump), Central Furnace, with A/C
  • $1,500 for installing a Ductless ASHP (Air Source Heat Pump) – Cold Climate Single Head
  • Up to $3,000 for installing a Ductless ASHP (Air Source Heat Pump) – Multiple Head, Electric Baseboard, no A/C ($1,250 for one exterior unit and the first two interior units plus $250 for each additional interior unit attached to the same exterior unit, up to a maximum of $3,000)
  • Up to $3,000 for installing a Ductless ASHP (Air Source Heat Pump) – Multiple Head, Electric Baseboard, with A/C ($1,250 for one exterior unit and the first two interior units plus $250 for each additional interior unit attached to the same exterior unit, up to a maximum of $3,000)
  • Up to $4,000 for installing a Ductless ASHP (Air Source Heat Pump) – Cold Climate Multiple Head ($1,900 for one exterior unit and the first two interior units plus $400 for each additional interior unit attached to the same exterior unit up to a maximum of $4,000)
  • $4,000 for installing a Ducted ASHP (Air Source Heat Pump), Cold Climate, Central Furnace, no A/C
  • $4,000 for installing a Ducted ASHP (Air Source Heat Pump), Cold Climate, Central Furnace, with A/C

 

Program Qualification


Q: I don’t heat my home with natural gas. Can I still participate in the Home Energy Conservation Program?

A: Yes. The Program is open to all eligible Ontario homeowners in the Enbridge Program Delivery Area. If you heat your home with electricity, natural gas, oil, propane, or wood you will follow the same steps to participate as a natural gas customer would.


Q: I live in a condo. Can I still participate in the Home Energy Conservation Program?

A: Unfortunately, no. Only residential detached, semi-detached and townhouse homes are eligible. Residential buildings or condos do not qualify.


Q: If I convert to natural gas from electricity, can I still participate in the Program?

A: Converting from electric heating to natural gas would not qualify as an eligible measure through the Home Energy Conservation Program. Electrically heated homes can still participate in the Home Energy Conservation Program by taking advantage of other eligible measures such as Insulation, Air Sealing, Window Replacements and Air Source Heat Pumps.

Energy Audit


Q: I did my first energy audit last year, but didn’t complete my recommended home energy upgrades or final energy audit. Can I still participate in the Home Energy Conservation Program this year?

A: Yes. If you were not able to complete your post energy audit by December 31, 2016, Enbridge will still honour your enrolment in the Program. Keep in mind that the incentive levels are subject to change from year to year, so you will receive the incentives available at the time you complete your final energy audit.


Q: How long do I have to complete the initial and final home energy audit(s)?

A: Enbridge does not enforce a specific timeline to complete your initial and final home energy audits; however, we do encourage you to complete them both as soon as possible. Your incentive payment is dependent on completing the final energy audit.


Q: How long will the energy audit process take in my home?

A: The energy audit process usually takes about 1.5 – 2 hours for the initial pre-energy audit, and roughly an hour for the final post-energy audit.


Q: What should I expect at my first energy audit?

A: The Registered Energy Advisor will conduct a basement-to-attic assessment of your home’s insulation, heating and cooling systems and other energy use. A blower door test will be conducted to see if your home has air leakage, which can cause wasted energy, uncomfortable drafts and poor air quality. Your home will be given an energy rating using the Natural Resources Canada home evaluation – the higher the rating the better. You’ll then receive a report outlining recommendations for improvements (called retrofits) to help reduce your energy bills and increase home comfort.


Q: What are some of advantages of using a Registered Energy Advisor?

A: A Registered Energy Advisor can help you to:

  • Prioritize your upgrades to get the best “bang for your buck”.
  • Give you your payback period for your upgrades.
  • Reduce air leaks and identify why your house is cold in the winter and hot in the summer.
  • Understand if your house is too air tight and requires additional “controlled” air flow.
  • Determine if energy upgrades were installed as per recommendations.

Q: How much will the energy audits cost?

A: It is $350 for the initial pre-energy audit, and $150 for the post-energy audit, plus HST. The Home Energy Conservation Program will help you to offset the cost with incentives as follows:

  • An instant $150 discount on the initial energy audit (so you pay $200 plus HST).
  • $350 covering the cost of your final post-energy audit (except for HST) once you have completed your 2 recommended upgrades and final audit.
  • You will also receive an Enbridge incentive of $1,600 for achieving a minimum of 15% in energy savings after completing the final post-energy audit.

For a limited time, customers participating in the HEC program will also receive an electric assessment (valued at $100) as part of their participation in the HEC program. Participants are responsible for paying the tax on the value of this service.


Q: Will the current Registered Energy Advisors for the Home Energy Conservation Program conduct the electric assessment?

A: Yes. The Energy Advisors that currently support our Home Energy Conservation Program will be conducting the pre- and post-energy audits of your home, which includes the electric assessment.


Q: What is involved in the electric assessment that takes place during the initial and final energy audits of the Home Energy Conservation Program?

A: When an Energy Advisor visits your home to perform the initial audit in the Home Energy Conservation Program, he/she will be looking at your lighting fixtures in main areas such as your living room, family room and kitchen. The Energy Advisor will also assess the age of your appliances, such as your fridge, freezer, dehumidifier, window air conditioner and clothes washer.

They will also provide you with information on how to take advantage of the electric incentives that are available if you replace any of these electrical appliances before the final energy audit.

During the final energy audit, the Energy Advisor will determine if you have made any improvements to your appliances by replacing them with ENERGY STAR® equipment. If you did make such improvements, you will be entitled to additional electric incentives available outside of the standard Home Energy Conservation Program.

Electric Incentives


Q: How long will the electric incentives be available for?

A: The introduction of electricity measures in the Home Energy Conservation Program are part of a pilot initiative funded by the IESO, and is a time-limited opportunity.  Homeowners will have access to the incentives until December 31, 2017 or when funding runs out.


Q: I’m in the market for new electric appliances, but don’t want to participate in the Home Energy Conservation Program, am I still able to take advantage of the electric incentives being offered? (i.e. fridge rebate)

A: In order to take advantage of the appliance offering in Home Energy Conservation Program, you must meet the Program criteria, which includes:

  • Performing an initial and final home energy audit
  • Installing at least two (2) of the qualified home energy retrofits (i.e. windows, furnace, etc.)
  • Reaching an annual energy savings of at least 15%

When you fulfill the criteria required of the Home Energy Conservation Program, you will have full access to all the available incentives.


Q: If I have already participated in the Home Energy Conservation Program, am I still able to take advantage of the electric incentives?

A: Unfortunately, no. For any homeowners that have already participated in Home Energy Conservation, they will not have access to the electric incentives available.


Q: I just bought a new qualifying appliance – why can’t I get the incentive?

A: In order to access the electric incentives, a homeowner must participate in the Home Energy Conservation Program offered by Enbridge Gas Distribution Inc. Enbridge will not retroactively pay customers for appliances purchased before participation or outside of the Home Energy Conservation Program.


Q: Why don’t dryers and dishwashers qualify for the electric incentives?

A: We have worked with IESO to identify the appliances where the greatest electrical savings can be achieved and unfortunately, dryers and dishwashers do not qualify.


Q: Who funds the electric incentives?

A: The electric incentives are funded by the Independent Electricity System Operator (IESO) and offered through Save on Energy. All other incentives related to the Home Energy Conservation Program will be funded by Enbridge Gas Distribution Inc. and the Government of Ontario.


Q: What is the IESO / Save on Energy?

A: The Independent Electricity System Operator (IESO) manages Ontario’s power system, meeting Ontario’s needs in real-time and by planning for the future. The Save on Energy conservation programs are designed to support businesses and households across the province to reduce their energy consumption and better manage electricity costs.


Q: What is an LDC (local distribution company)?

A: An LDC is a Local Distribution Company such as your local utility company of whom you pay your hydro bill to. For example, if you live in Toronto, your LDC would be Toronto Hydro. To find out whom your LDC is, please visit the IESO website.


Q: Where can I learn more about Save on Energy?

A: For more information on additional energy efficiency rebates as well as helpful tips on saving energy at home or at work, visit saveonenergy.ca.

Privacy


Q: Will any of my personal information be shared when I participate in the Program?

A: Any and all personal information you provide at the time of the initial energy audit will be kept confidential between Enbridge Gas Distribution Inc., the Service Organization performing the energy audit, the Independent Electricity System Operator and the Ministry of Environment. The personal information that we collect from you is always limited to the purposes that we have identified to you. Participants contact information may also be shared with the IESO, the Ministry, or a customer’s Local Distribution Company so that they can contact participants about related programs, and for reporting on the Program, sending follow-up surveys, conducting studies, audits, evaluations or other verifications related to the Program, and for other purposes as permitted by privacy laws.